Troubleshooting

Success Metric Data Doesn't Match What's On The Third-Party Platform 1 min read For Meta Ads and Snapchat Ads , success metrics are configured directly within Grower. It’s possible that the success metric you’re looking for may be labeled differently in Grower. Check the naming… Why Is My Data Not Up To Date? 1 min read Your data may not be up to date due to: A delay in data syncing. Issues with your data source connections. Why Can't I See Any Data In My Performance Or Summary Page? 1 min read Missing data in these sections may occur if: The selected date range doesn't contain any data. Why Aren’t All My Campaigns Showing In The Channels Performance Table? 1 min read This could be due to one of the following reasons: The data for the campaigns has not been synced yet. Why Isn’t Google Analytics 4 Appearing In The Channels Leaderboards? 1 min read Google Analytics 4 does not appear in the Channels Leaderboards as it is not an advertising channel. The Leaderboards are specifically designed to display performance metrics for advertising… Why Aren’t All My Campaigns Showing In The Campaigns Performance Table? 1 min read This could be due to one of the following reasons: The data for the campaigns has not been synced yet.

Why Is My Deep Analysis Resulting In An Error? 1 min read Errors in a Deep Analysis can happen due to: The specific row being analyzed has no data. Why Is My General Analysis Resulting In An Error? 1 min read Errors in a General Analysis can happen due to: The entire table at the specified level lacks data. Why Am I Not Getting Any Weekly Targeted Recommendations? 1 min read You might not be receiving Weekly Targeted Recommendations if your campaign has passed 80% of its duration, as it is no longer eligible for recommendations.

Why Am I Receiving An Error When Uploading Assets? 1 min read You may encounter errors when uploading assets due to: File Size Exceeds Limit:  Each asset must be under 50MB, and the total size of all assets in a Campaign Group must not exceed 1GB.

Why Did My Data Sync Fail? 1 min read Data sync failures can happen due to: Network issues. Expired API tokens. Why Is My Connection Expired? 1 min read Connections typically expire when API tokens or credentials are outdated. To fix this, re-authenticate or reconnect the channel. Why Can't I Delete A Connection? 1 min read You might not be able to delete a connection if you don’t have the necessary permissions . Why Can't I Add More Than One Connection From The Same Channel To A Campaign Group? 1 min read Grower restricts adding multiple connections from the same channel to a Campaign Group to prevent data conflicts or duplication. Why Aren’t My Connections Appearing Within A Campaign Group? 1 min read Make sure the account within the connection is linked to the Campaign Group. If the connection isn’t associated with the Campaign Group, it won’t appear. Navigate to the Manage Channels section in…