Success Metric Data Doesn't Match What's On The Third-Party Platform

For Meta Ads and Snapchat Ads, success metrics are configured directly within Grower. It’s possible that the success metric you’re looking for may be labeled differently in Grower. Check the naming conventions and select a similarly named success metric to see if the data matches.

For other channels like Google Ads and LinkedIn Ads, Grower fetches success metric data directly from the third-party platforms. Any discrepancies might occur due to an outdated sync. To resolve this, manually trigger a data sync by navigating to the Data Connections page, locating the relevant channel, and clicking the "Sync Now" button.

If the data still doesn’t match, contact our support team for assistance via live chat or email at support@thegrower.ai.